MappIT in action – How to map an IT Organization and Operational Model (activities, staff and skills)

In the last tutorials we have shown how map the company current Architecture (including Business, Functional , Application and Infrastructure Architectures) and how to evaluate the impacts of changing this architecture (reaching the target architecture) due to business needs. This requires to evaluate Impacts (or Changes) from Business and IT perspective and then define Initiatives (also known as Projects or Programs) to implement this Impacts.

All this areas are related to what typically is referred to the Enterprise Architecture.

Now we want to move to another area that is more related to IT Governance, meaning all aspects related to IT Organization, IT Operational Model and IT Spending. Obviously this is all related to the Enterprise Architecture, and we will show how to correlated them properly.

First of all we will show hot to map the IT Organization; for doing this we need to go the IT Organization form of MappIT:

Using this form you can to shape IT Organization and Staffing and IT Operational Model, for example you can:

  • view the IT Organization hierarchy
  • shape the IT Organization (adding or removing an IT Organizational Unit)
  • see, add, delete and modify the internal IT staff belonging to each OU
  • see, add, delete and modify the IT Activity which compose the Operational model and link them to the OUs

For the IT staff you can insert a lot of attributes like:

  • Name
  • Surname
  • Average annual cost (salary)
  • Age
  • Year in role
  • Year in Company
  • Percentage of FTE
  • Location
  • Qualification

While for activities you can map different attributes like:

  • Name
  • Activity type
  • Module to which the activity refer to
  • Project to which the activity refer to
  • Expected increase in FTE in the future (both internal+ external)
  • Level of governance
  • Level of competence
  • Lifecycle stage

The last 4 attributes are used to predict a theoretical sourcing model based; we will show this in another post.

In order to complete mapping of IT Operational model the last step is to collect information about IT staff skills.

This can be done through 2 ways; first one is to compile the Skill Coverage map manually:

Another way is to fill-up these information through a self-assessment.

In order to do this, the first step is to generate the template of all expected skills in Microsoft Excel; this can be done going into MappIT Tools tab and selecting “Export a set of Skill Assessment Template”.

In this way MappIT will generate an excel template, one for each of the people in your organization; each of these file will have the ID and Name of the person (please leave them without changing them).

After that you can distribute this excel to everybody and ask them to fill-up the template and return to you the result, using the last column to insert their skill score.

Finally you can load all you excel file using the “Import Skill Assessment” capability in the Tools tab:

When you have completed this is the final result in then skill coverage map:

Now that all your IT Organization has the skills mapped you can start do some nice things like analyse their skills.

But more important you can perform a Skill Gap Analysis; let me explain a little bit about it.

Using MappIT you can analyse the skill gap of each resource respect to the preferred and blended role. A preferred role is assigned to each person and represent the main role performed by this person (the relevant one).

In addition to that you can also assign a preferred role to each Activity in the Operating model; in this case the blended role of the person is the set of skills of each role he is requested to cover, based on the % of his allocation in each activity (this means the weighted average of the skills of each role based on the FTE allocation of the person in the activity related to this role).

In this way you can calculate a gap of the skill of every person respect to this blended prototype role; This gap can also be absolute or relative (which means that every skill is also weighted based on the relative importance).

The final result is the following:

In the next tutorial we will show to you how to collect spending information (budget and forecast) and allocate them to the Operating model.

Stay tuned







About FrankITecture

I'm an IT Consultant with many years of experiences in IT Architecture, IT Governance and IT Strategy projects in many Market Sectors (Telco, Finance, Retail...)
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1 Response to MappIT in action – How to map an IT Organization and Operational Model (activities, staff and skills)

  1. Pingback: MappIT 2.0 – A comprehensive view of your IT Architecture and Governance | IT Governance and Enterprise Architecture made easy

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