MappIT in action – How to collect Business Operational Model

After completed the IT assessment (both Application and Infrastructure assessment) an important Architecture task is to assess the Business Operational model, meaning all activities and elements which describe how the current business in the company run as usual.

This means we need to map, on the business side:

  • what the company produce (Products and Services)
  • which set of person buy this products (Customer Segments)
  • how the company interact with them (Channels).


We also need to map how the company work internally (Operational Model) to provide these business activities; this means we need also to map:

  • the business processes (sequence of task and activities to perform a business action)
  • the business roles (the actors involved in performing the processes)
  • then business organization (how these actors are organized in grouped and teams inside the company).


All of these information can be collected easily through MappIT.

First of all we go to the home page and from here click one of the objects inside the red rectangles:

Channel, Products, Customers, Role and Business organization are very simple information so they can be collected using a grid view:

For these entities we map generic information like Name, Key volumes information; we also collect additional information specific to each entity like:

  • Market Share and Growth for Products
  • Parent OUs for tracking hierarchy in the Business Organization and Business Role

The most complex information to map are the business process, which are composed by activities and involve roles, channels, products and customers.

For each process we map some key information like:

  • Process Area: the process domain to which the process belong to
  • Maturity level of the process (how much the process is standardized)
  • Business relevance and Business Criticality (the level of importance of the process from business perspective either on strategic level and as a business as usual)

We can also map some relationships with other Business elements of the Business Architecture like:

  • Interaction Channels involved in this process
  • Customer segment to which this process apply
  • Product types to which this process apply
  • set of activities (or tasks) which compose this process; for each of this activities we can also map:
    • sequence of the activity in the process
    • level of importance of this task in completing the business process
    • main role involved in the task
    • main application used to perform this task (if any)
    • level of importance of the application for completing the task

Based on this information we can see on the process level the set of application used to perform the process and the level of business support they provide:

This means for example that relatively “Sales Tools” application is two time important respect to “DWH” to perform “Manage Portfolio” process.

When we have captured all this information we can the analyse them or produce some other relevant report in Visio and Powerpoint.

First of all we can generate the Process Chevron map using the Tool section:


The tool can generate some nice PowerPoint slide, each of the describing a process. The model is quite flexible, you can decide which process and activity you want to show in the process diagram and put them in the PPT template, that will be used later to generate the map. The final result is this one:

Finally you can analyse the data using our Visualization tools or Tableau.

In future tutorial we will talk about “How to collect Business Context, Needs and Enabling Capabilities”

Stay tuned




About FrankITecture

I'm an IT Consultant with many years of experiences in IT Architecture, IT Governance and IT Strategy projects in many Market Sectors (Telco, Finance, Retail...)
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3 Responses to MappIT in action – How to collect Business Operational Model

  1. Raul Demeter says:

    Reblogged this on Raul Demeter despre… and commented:
    IT supporting the business operational model.

  2. Pingback: Instrumente IT pentru Business Operational Model desing « Raul Demeter despre…

  3. Pingback: MappIT 2.0 – A comprehensive view of your IT Architecture and Governance | IT Governance and Enterprise Architecture made easy

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